Effective ASB Communication, Resolution


One of the best ASB courses I have been on. I am positive I will use the skills we were shown today in my day to day role as an ASB Neighbourhood Manager

Communication for public sector professionals

The ability to deal with people and different scenarios in a positive way to achieve a win-win situation as far as possible is challenging at the best of times. Set in the context of public sector working this can be less than easy.

Achieving the correct balance and using our full range of interpersonal skills with a nervous interviewee,take a complaint or to appraise a situation is a challenge, whilst staying positive ourselves in challenging and confusing situations is no easy task.

June Mitchell provides training to exploring and deliver skills in this area along with the psychology behind how we communicate with each other and why.

About the training