Effective ASB Communication, Resolution


A great presentation of information and content. I would definitely attend a course again. The best course I have been on.

Resolve personality differences

There are usually several issues that result in personality conflict, although having an understanding of another’s perspective is often helpful before taking action.

A useful pre-supposed belief in coaching is ‘The means of the communication is the response that you get’. If one person is communicating something and the other person doesn’t understand - whose fault is it? If one person gets upset, angry or annoyed whose fault is it? This helpful pre-supposition suggests the lack of understanding is the responsibility of the communicator.

Coaching provides insights to help communication and techniques to deal with difficulties in conflict.