Effective ASB Communication, Resolution

One of the best ASB courses I have been on. I am positive I will use the skills we were shown today in my day to day role as an ASB Neighbourhood Manager

About the training

A more in depth examination of the skills we can develop in this area can help us to be more effective and resolve anti-social behaviour issues with more confidence.

Through discussion, role play and information about communication concepts, we will explore the issues in an interactive setting.

This is a one day workshop that covers:-
Looking for the positives in situations- the thinker/prover model.
How to communicate effectively to get your message across.
How to question in such a way to get results.
How to achieve rapport.
How to stay focussed/positive and protect yourself from challenge.
How to look after your own state - Imagining and Achieving what you want.

This is a highly popular one day course that has been delivered within local government across the country.